Privacy Policy

🟦 Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Kayak and SUP collects, uses, and protects your personal information when you visit or make a purchase from our website.

This policy applies to all visitors, customers, and users of kayakandsup.com.au.

🟩 Information We Collect

We collect the following types of information when you browse or interact with our website:

• Device Information – IP address, browser details, time zone, cookies, and site activity
• Order Information – name, billing/shipping address, payment details, phone, and email
• Analytics Data – pages viewed, referring URLs, time on site, interaction patterns
• Marketing Preferences – if you subscribe to our newsletter or promotions

🟧 How We Collect Information

• Cookies – small files used for analytics and personalisation
• Log files – track actions occurring on the website
• Web beacons / tags / pixels – track browsing behaviour and ad performance
• Checkout forms – when placing an order or creating an account

You can manage or disable cookies at any time in your browser settings.

🟪 How We Use Your Personal Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you regarding your purchase
• Screen for fraud or suspicious activity
• Improve our website experience
• Send marketing emails (only if you opted in)
• Retarget ads via Google, Facebook, or other partners

By submitting your contact details, you consent to being added to our mailing list. You may unsubscribe anytime.

🟥 Sharing Your Personal Information

We share your information with trusted third parties necessary to operate our business:

• WordPress & WooCommerce (store platform)
• Stripe & PayPal (secure payment processing)
• Google Analytics & Google Ads (traffic and marketing insights)
• Email marketing systems such as Klaviyo

We may also share information to comply with legal obligations or respond to lawful requests.

🟦 Behavioural & Targeted Advertising

We may use your browsing data to show personalised ads through:

• Google Ads
• Facebook/Instagram Ads
• Other retargeting platforms

You can opt out of targeted advertising using these links:

• Google: google.com/settings/ads
• Facebook: facebook.com/settings/?tab=ads
• Bing: advertise.bingads.microsoft.com

🟩 Your Rights

You may request access, correction, or deletion of your personal information at any time.

To exercise your rights, contact us at:

sales@kayakandsup.com.au

🟧 Data Retention

We retain your Order Information for our records unless you request deletion.

🟥 Minors

Our website is not intended for individuals under 18 years of age.

🟦 Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons.