Warranty

🟦 Warranty Overview

At Kayak and SUP, we want you to enjoy your time on the water with total confidence. This Warranty Policy explains how warranties work for our kayaks, inflatable kayaks, and accessories, and how to lodge a warranty claim if something goes wrong.

This policy operates alongside manufacturer warranties (where applicable) and your rights under the Australian Consumer Law (“ACL”). Nothing in this policy limits those rights.

🟩 Warranty Coverage by Product Type

Different products may have different warranty terms, depending on the brand and model. The specific warranty period and conditions for a product will be:

• stated on the product page on our website; and/or
• set out in the manufacturer’s warranty documentation supplied with the product.

As a general guide:

• Hard-shell kayaks and hulls: covered by the manufacturer’s structural and material warranty, subject to proper use and care.
• Inflatable kayaks: covered by the manufacturer’s warranty against defects in materials and workmanship.
• Accessories: covered by a standard manufacturer’s warranty against defects in materials and workmanship for a reasonable period, considering normal use.

If you are unsure about the warranty period for a specific product, please contact us before or after purchase and we will confirm the details for you.

🟧 What Is Covered

Subject to the terms of the relevant manufacturer warranty and the ACL, a product may be covered where there is:

• a defect in materials (for example, a faulty seam, valve, or hull moulding);
• a defect in workmanship (for example, a component incorrectly installed at the factory); or
• a fault that makes the product not fit for its normal purpose, and not caused by misuse or normal wear and tear.

Where a warranty claim is accepted, the remedy may include (as appropriate):

• repair of the product;
• replacement of the product (or an equivalent model); or
• a refund, where required under Australian Consumer Law.

🟥 What Is Not Covered

Warranties do not cover damage, faults, or issues caused by:

• Misuse or abuse of the product, including impact damage, dragging kayaks over rough surfaces, or using them outside their intended environment.
• Neglect or improper maintenance, including failure to rinse with fresh water after saltwater use, improper storage, or exposure to extreme heat.
• Normal wear and tear, such as minor scratches, fading, cosmetic marks, or UV-related discolouration over time.
• Unauthorised modifications or alterations to the hull, structure, or fittings.
• Improper inflation (for inflatable kayaks), such as over-inflation, under-inflation, or use of non-recommended pumps or compressors.
• Commercial, rental, or instructional use, unless the product was specifically sold and warranted for that purpose.
• Accidental damage (for example, roof rack incidents, transport damage caused after delivery, collisions with rocks or structures).

Used, demo, and certified pre-owned products may carry a more limited warranty or no warranty at all. Any such variations will be clearly disclosed prior to purchase.

🟦 Proof of Purchase

To assess a warranty claim, we will normally require proof of purchase, such as:

• your original order confirmation from Kayak and SUP; or
• a tax invoice or receipt showing where and when the product was purchased.

If you purchased the product through an authorised dealer or retailer, you may need to submit your claim directly with them, in line with their processes and the manufacturer’s instructions.

🟩 How to Lodge a Warranty Claim

To lodge a warranty claim with Kayak and SUP, please:

• Email [email protected] with “Warranty Claim” and your order number in the subject line.
• Provide your full name, contact details, and proof of purchase.
• Describe the issue in as much detail as possible, including how and when it occurred.
• Attach clear photos and/or videos of the fault, the affected area, and the overall product.

Once we receive your information, we will review the claim and, where needed, liaise with the manufacturer. We may ask additional questions or request further images to better assess the issue.

🟧 Shipping Costs for Warranty Claims

Where a warranty claim is accepted:

• we will follow the manufacturer’s policy regarding freight; and
• in many cases, reasonable return shipping costs may be covered if the product is confirmed to be faulty under warranty.

Where a product is not found to be faulty, or the issue is determined to be outside warranty (for example, accidental or misuse damage), return freight and any inspection costs may be the responsibility of the customer.

If you are unsure whether an issue is likely to be covered, please contact us before arranging shipping so we can guide you.

🟪 Warranty vs Returns & Refunds

This Warranty Policy sits alongside our Returns & Refund Policy, which covers change-of-mind returns (including:

• the 90 Day Return Guarantee for eligible inflatable kayaks; and
• the 30-day return window for hard-shell kayaks and accessories.

Warranty claims are for faults and defects, while returns policies manage change-of-mind and suitability. For full details of our returns process, please see our Returns & Refund Policy and our Kayak 90 Day Return Guarantee Australia pages.

🟥 Your Rights Under Australian Consumer Law

In Australia, products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, repair, or refund if a product has a major failure, and to have a product repaired or replaced if it has a minor failure.

The benefits provided under our Warranty Policy and any applicable manufacturer warranty are in addition to your other rights and remedies under the ACL.