Shipping Information

🟦 Free Shipping on Inflatable Kayaks & Accessory Orders Over $249

At Kayak and SUP, we offer free shipping Australia-wide on all inflatable kayaks. Inflatable kayaks are compact and economical to ship, so we’re passing these savings directly to you!

Additionally, accessory orders over $249 qualify for free shipping within Australia.
Please note: This offer excludes bulky items (Example: hard-shell kayaks, paddleboards and some paddles,..)

🟩 Best Price Shipping on Bulky Items

Australia is a vast country and freight costs can vary significantly depending on your location. We work closely with our freight partners to secure competitive shipping rates for bulky items like hard-shell kayaks.

Contact us so we can prepare a tailored freight quote and get you the best possible shipping price.

🟨 Lower Freight Costs for Depot Collection

You can save substantially on freight by collecting your kayak from a local depot.

Most freight carriers in Australia charge high fees for home delivery of bulky items or may not offer residential delivery at all. We negotiate competitive rates by arranging delivery to transport partner depots close to you — providing a more affordable shipping option while still being convenient.

When we quote freight costs, we will identify and offer the nearest depot location to you as part of our personalised service.

🟧 Order Confirmation

After placing an order, you’ll receive an order confirmation email confirming we have received your order and pre-authorised your payment.

We will then:

• Check stock availability.
• If an item is out of stock or back-ordered, we’ll cancel the pre-authorisation and contact you promptly to discuss options.
• If your item is in stock and available for immediate shipment (within 5 business days), we’ll process payment and prepare your order for dispatch.

🟪 Order Shipment and Delivery Times

For in-stock orders:

• We aim to ship within 1 to 3 business days after processing payment.
• You will receive a shipping confirmation email within 24 hours of dispatch.

Please ensure your email address is correct at checkout.
If you don’t receive a shipping confirmation within 4 business days, please contact us at [email protected].

🟥 Damages

When your order arrives:

• Inspect the packaging carefully before signing for delivery.
• If there is visible damage, note it upon signing or refuse the delivery.
• If you accept a damaged package, take clear photos immediately of both packaging and product.

If your item(s) arrive damaged, please email photos to [email protected] promptly so we can assist.

For details on returning damaged goods, please refer to our Returns Policy and contact us — we’ll guide you through the next steps.